Abstract:

This paper proposes a novel approach to implementing digital twins (DTs) in Industry 4.0 facilities

with reconfigurable systems. The challenge of maintaining DT accuracy in a dynamic workplace change is

addressed by the introduction of augmented reality (AR) authoring tool. This employee-driven tool enables

updates to be available directly on the factory floor, eliminating the need for specialized AR training. The

design prioritizes a user-friendly interface with a short learning curve, and advanced DT has been developed

to ensure adaptability to the ever-changing nature of reconfigurable workstations, with workspace including

data and 3D models of enterprise contact centers. Employees use the AR network to connect DTs with their

physical counterparts and update environments as resource demands evolve. The experimental verification

confirms the effectiveness of the proposed method, especially when using gesture interactions and AR

presentations. This research contributes to the development of Industry 4.0 by providing practical solutions

for implementing DT in dynamic enterprises, ultimately increasing operational efficiency and flexibility